Facts & Questions

We are delighted to provide a variety of services, including mobile soft playland areas, bouncy castles, ball pits, party prop rentals, custom party favors, cake toppers, bespoke custom parties for older children, and our newly introduced custom mobile activity tables and movie equipment rentals! We are excited to collaborate with you to bring your vision to life 😊

We cover the different counties of Rochester, NY and can also travel up to Buffalo, Syracuse, and other towns within Upstate New York. We are working to increase our travel radius soon! Please email us with any questions and we will work with you to figure out the best plan. *Delivery Charges will apply

Our playland & soft play rentals typically last for 4 hours. Extra hours can be added on for $50 for each additional hour. Custom Activity, Bounce House and Movie Night Packages Time Varies.

Soft play involves using soft foam structures and surfaces to create a safe, fun, and stimulating environment for children. These areas allow kids to imagine, explore, and develop their gross motor skills.

Our soft play equipment is designed for children from crawling age up to 5 years old. Older children tend to be more active, so our soft play setup ensures that younger kids or toddlers can enjoy themselves safely without the risk of injury from older kids in the same space. For Older Kids: We offer a larger Bubble or Dream house as a separate setup, along with age appropriate activity workshops, speciality parties, and party rentals (movies, Teepees etc). Our large Castle (13x13) and Bubble House are perfect for all ages- including adults!

You bet! We meticulously clean our equipment before and after each event. Our cleaning process includes steam cleaning, which sanitizes and removes allergens, along with the use of non-toxic cleaners. Every piece of equipment is thoroughly cleaned and sanitized before and after your event. We even wash each ball. We ask that you provide us with a clean surface area for set up to maintain the level of cleanliness.

No Problem! We can adjust our packages to fit your space and budget. Just provide us with your requirements, and we'll make sure everything fits perfectly.

We manage the delivery, setup, and breakdown of the play area so full service! The setup and removal process takes approximately 45 minutes to 2 hours, depending on your specific request, and is not included in your booked time. Please keep this in mind when scheduling your venue. We kindly request an easily accessible parking space for loading and unloading, as well as a designated and clean area for the equipment. We'll handle everything else!

We accept payments via cash, zelle, venmo, debit or credit cards.

50% of the balance must be paid at the time of booking to hold your date (retainer). $100 is added as security/damage deposit on day of the party before setup (it can be paid seven days before as well). The date will not be held if retainer is not paid. The total balance is due seven days before the event. If the total balance is not paid, your event will be canceled, and no refunds will be given. We will contact you the week before your event to inform you of the remaining balance and provide setup/pickup times and any reminders.

Depending on location, there may be a delivery fee. NY State sales tax is also applied. Outdoor events are subject to a $75.00 fee due to the extra equipment and cleaning that is needed. We will only set up on flat, clean surfaces such as dry concrete, grass and turf. We will not set up on rocks, dirt, sand, tall grass, mulch or any uneven surface due to the safety of the children. On day of the party- a $100 damage/security deposit is required. It will be returned after the party once equipment has been inspected and is found to be in the same condition as before the party and not damaged in anyway. Further damage charges may apply.

Cancellations three weeks or more prior to an event will be granted; however, the 50% retainer is nonrefundable--we will apply the retainer amount as a credit for a future event within the same year. If you need to reschedule or cancel within one week of the event, we are unable to offer a refund but will work together to reschedule a time that works best for you, your retainer will be kept on file as credit for future use (within the same year). Any personalized items must be paid for however- if a order was already placed.

We understand weather can be tricky! Our equipment cannot get wet. For outdoor events, you assume all weather-related risks. If it rains before your event is set up, we will work with you to find a suitable solution. We can set up indoors. If you cannot move your party indoors, we will reschedule your event. It is important to note that for safety reasons, we are unable to set up our bouncy castles in winds over 15 mph. Outdoor events will require a shaded area or canopy to protect the children and equipment from getting hot and or damaged from inclement weather. Please note: Once the equipment is set up and your event time has started, no refunds will be issued- but we will work with you reschedule based on mutual availability for the same year.

It is the client's responsibility to ensure that there is responsible adult supervision (18+) of the equipment and the children using it at all times. Please consider the appropriate ratio of children to adult guardians. A liability waiver must be signed along with the contract at the time of booking confirmation. Once we set up the play area and leave, the client is liable for any injury and or damage to our equipment.

For outdoor events we REQUIRE a canopy covered tent to begin setup. It is for the safety of the kids and the equipment from the hot sun. You can rent a 10x10 canopy from us for a discounted fee or welcome to provide your own.

Please understand we do collect NY State Sales tax based on the total price of the package chosen and any additional items added.

Please note that a $100 security deposit is added to your total balance. You may pay this closer to the event. This fee is refunded to you after your event ends as long as there is no damage done to the equipment and it is in the same shape as it was received. If cash was given, you will get the cash back that day. If paid via other means- it will be returned electronically. Please note, we do not allow face paint, glitter, or slime at the vicinity of the equipment. Face Paint at party will require the add on of our staff attendant at charge. Failure to add attendant- will result in the forfeiture of your damage deposit and additional damage charges may apply.

​Shoes Off, Socks On - Socks must be worn No Food, Drinks, Candy, Gum No Face-paint, Glitter, Slime, Water balloons, Bubbles, or Henna tattoo No Sharp Objects (includes Heels) No Pets or Animals No Smoking , Vaping, or BBQ near the equipment *Adult Supervision at ALL TIMES* All items must remain in the area, including balls (must be back in the pit before pick up) ​Ages 5 and Under Only For Bounce House Rentals- please be mindful of the weight limit, and only only few kids at a time to play in order to keep the children and equipment safe. Kids up to age 6 may use the mini bounce house, and older kids are able to use the bubble house. Socks must be worn. No Face Paint etc allowed. Adult Supervision required at all times. We appreciate your support in following these safety rules!