Facts & Questions

Soft play involves using soft foam structures and surfaces to create a safe, fun, and stimulating environment for children. These areas allow kids to imagine, explore, and develop their gross motor skills.

Our soft play equipment is designed for children from crawling age up to 5 years old. Older children tend to be more active, so our soft play setup ensures that younger kids or toddlers can enjoy themselves safely without the risk of injury from older kids in the same space. For Older Kids: We offer a larger Dream house as a separate setup, along with age appropriate activity workshops, speciality parties, and party rentals (movies, Teepees etc). Our large Castle (13x13) is perfect for all ages- including adults!

We are delighted to provide a variety of services, including mobile soft playland areas, bouncy castles, ball pits, party prop rentals, custom party favors, cake toppers, bespoke custom parties for older children, and our newly introduced custom mobile activity workshops and movie equipment rentals! We are excited to collaborate with you to bring your vision to life 😊

We cover the different counties of Rochester, NY and can also travel up to Buffalo, Syracuse, and other towns within Upstate New York with added fee. We are working to increase our travel radius soon! Please email us with any questions and we will work with you to figure out the best plan. *Delivery Charges will apply. First 20 miles is a flat $50 with $1 per extra mile.

Our playland & soft play rentals typically last for 4 hours. Extra hours can be added on for $50 for each additional hour. Last pickup time is 8pm. Workshops, Bounce House and Movie Night Packages Time Varies.

You bet! We meticulously clean our equipment before and after each event. Our cleaning process includes steam cleaning, which sanitizes and removes allergens, along with the use of non-toxic cleaners. Every piece of equipment is thoroughly cleaned and sanitized before and after your event. We even wash each ball. We ask that you provide us with a clean surface area for set up to maintain the level of cleanliness.

No Problem! We can adjust our packages to fit your space and budget. Just provide us with your requirements, and we'll make sure everything fits perfectly.

Delivery charges apply. First 20 miles is a flat $50, with $1 per extra mile and includes set up and take down. We manage the delivery, setup, and breakdown of the play area so full service with the fee! The setup and removal process takes approximately 45 minutes to 2 hours, depending on your specific request, and is not included in your booked time. Please keep this in mind when scheduling your venue. We kindly request an easily accessible parking space for loading and unloading, as well as a designated and clean area for the equipment. We'll handle everything else!

50% of the balance must be paid at the time of booking to hold your date (retainer). $100 is added as security/damage deposit on day of the party before setup (it can be paid seven days before as well). The date will not be held if retainer is not paid. The total balance is due seven days before the event. If the total balance is not paid, your event will be canceled, and no refunds will be given. We will contact you the week before your event to inform you of the remaining balance and provide setup/pickup times and any reminders.

We accept payments via cash, zelle, venmo, debit or credit cards.

NY State sales tax is applied. Outdoor events are subject to a $75 fee due to the extra equipment and cleaning that is needed for outdoor setups. We will only set up on flat, clean surfaces such as dry concrete, grass and turf. We will not set up on rocks, dirt, sand, tall grass, mulch or any uneven or muddy surface due to the safety of the children. On day of the party- a $100 damage/security deposit is required. It will be returned after the party within 3 days once equipment has been inspected and is found to be in the same condition as before the party and not damaged in anyway. Further damage charges may apply.

Cancellations three weeks or more prior to an event will be granted; however, the retainer is nonrefundable. If the party is postponed, we will apply the retainer amount as a credit for a future event within the same year. Any personalized items must be paid for however- if a order was already placed.

We understand weather can be tricky! Our equipment cannot get wet. For outdoor events, you assume all weather-related risks. If it rains before your event is set up, we will work with you to find a suitable solution. We can set up indoors. All outdoor parties must have a indoor space designated as a backup at time of booking. If you cannot move your party indoors, we will reschedule your event. It is important to note that for safety reasons, we are unable to set up our bouncy castles in winds over 15 mph. On Hot & Sunny days- all outdoor events will require a shaded area or canopy to protect the children and equipment from getting hot and or damaged from inclement weather. We offer canopy rentals also! Please note: Once the equipment is set up, no refunds will be issued- but we will work with you to reschedule based on mutual availability for the same year.

Yes. It is the client's responsibility to ensure that there is responsible adult supervision (18+) of the equipment and the children using it at all times. Please consider the appropriate ratio of children to adult guardians. A liability waiver must be signed along with the contract at the time of booking confirmation. Once we set up the play area and leave, the client is liable for any injury and/or damage to our equipment.

For outdoor events we prefer a canopy or a shaded area to begin setup. It is for the safety of the kids and the equipment from the hot sun and weather. You can rent a 10x10 canopy from us for a discounted fee or welcome to provide your own. Set up must be on level ground, free from mud, sand, rocks etc. Soft Play equipment cannot get wet. Grass must be cut at least 24 hours in advance. We use extra equipment for outside setups but there may still be some unevenness in the mats due to them being on the grass. Outdoor parties require extra equipment and cleaning and are subject to a extra outdoor fee ($75).

Please understand we do collect NY State Sales tax based on the total price of the package chosen and any additional items added.

Please note that a $100 security/damage deposit is added to your total balance. A credit card may be kept on file. You may pay this closer to the event. This fee is refunded to you after your event ends within 3 days- and all equipment has been inspected- as long as there is no damage done to the equipment and it is in the same shape as it was received. Please note, we do not allow face paint, glitter, or slime at the vicinity of the equipment. Face Paint at party will require the add on of our staff attendant at charge. Failure to add attendant- will result in the forfeiture of your damage deposit and additional damage charges may apply.

​Shoes Off, Socks On - Socks must be worn No Food, Drinks, Candy, Gum, Alcohol No Face-paint, Glitter, Slime, Water balloons, Chalk, Crayons, Markers, Bubbles, Henna tattoo, silly string etc. No Sharp Objects (includes Heels) -Please do not walk on the mats with heels- they will leave marks No Pets or Animals No Smoking , Vaping, or BBQ near the equipment Keep away from water, heat, open flame *Adult Supervision at ALL TIMES* No roughhousing, wrestling, flipping etc. All items must remain in the area, including balls (must be back in the pit before pick up or there will be a extra charge) ​Ages 5 and Under Only, older children are not allowed For Bounce House Rentals- please be mindful of the weight limit, and only only few kids at a time to play in order to keep the children and equipment safe. Kids up to age 5 may use the mini bounce house, and older kids are able to use the larger dream house. Socks must be worn. No Face Paint etc allowed. Adult Supervision required at all times. We appreciate your support in following these safety rules!

The Renter/Client Understands that: Client is responsible for following the rules and safe procedures mentioned above by Petite Props N Playland in order to protect the equipment and provide a safe environment for myself, my guests and any other individuals who will have access to Petite Props N Playland equipment while is in their possession. All changes to orders or services must be submitted in writing or via email to prevent any misunderstandings. After any changes, a detailed invoice will be emailed to you. Additional services require a deposit and will be charged to your credit card unless otherwise specified. Emails are legally binding and do not need a signature to be valid. If changes are made on the day of the event, a responsible party must sign for them upon delivery, pay with cash, or the credit card will be billed automatically. Substitutions are allowed with a 14-day notice, but no substitutions are permitted within 14 days of the event. Items may be allowed based on availability. CANCELLATIONS: Once the contract is signed and your event date scheduled, all other clients are refused your specific rentals and services for that date. Therefore, the 50% retainer is non-refundable, and all other payments are non-refundable within one week of your event. Services can be canceled if written notice is received via paper or email no later than three weeks before the event, but retainer will be non-refundable. If the event is postponed, a credit for the retainer amount will remain on file. You are not obligated to pay the remaining balance unless you placed a custom order specifically designed for your event, in which case you are contractually bound to pay the balance due. Once we have set up your event, no refunds will be given. Weather Policy For outdoor events, the Client assumes all weather-related risks. We cannot set up in the rain. Outdoor events require a shaded area or canopy for the safety of children and equipment in the hot sun. An outdoor fee of $75 is added to the total price for extra cleaning and equipment that is required. Grass must be cut at least 24 hours beforehand. Mats will not stay level if grass is high. We cannot set up in the mud, rocks, sand or uneven ground. If the event cannot be moved indoors and is canceled due to weather, the Company will reschedule the event based on availability. The Company will not set up bouncy castles in winds over 15 mph. Cleaning and Maintenance The Company will clean and sanitize all equipment before and after the event. The Client is responsible for ensuring the equipment is used properly and safely and must adhere to the rules. These Rules must be followed in all Soft Play areas NO Shoes, Keep Socks ON (remove any jewelry, glasses) before use to avoid injury No Food, Drinks, Candy or Gum, Alcohol allowed in soft play area No Face-paint, Glitter, Slime, Paint, Water balloons, Henna, or Bubbles allowed in play area. If paint/face paint etc. is at the event- a PPNP attendant must be hired- No Exceptions. No Pets or Sharp Objects (includes Heels), near on in the soft play area No Smoking, Vaping, or BBQ, open flame near the equipment No climbing, pulling, or sitting on the safety gates, including adults. *Adult Supervision at ALL TIMES, children must be supervised by an adult 18 or older Equipment is For Kids Age 5 and Under Only, Adults and Older children are not allowed on the equipment. Delivery and Setup The Company will handle delivery, setup, and breakdown of the equipment. A fee will be charged. The Client or their guests or event coordinators or vendors must not set up or take down or add embellishments and or decor to the equipment at any time. The Client must provide an easily accessible parking space for unloading and a clear, clean designated area for the equipment to be set up. All items, including ball pit balls, must be in the area before pickup. Company will call client to let them know we are on the way at least 15 mins before. Charges will apply if all equipment is not in the designated area. Liability · The Client is responsible for ensuring adult supervision of the equipment and children at all times. · A liability waiver must be signed along with the contract at the time of booking confirmation. · The Client is liable for any injury and or damage to the equipment once it is set up and the Company leaves. Liability Waiver Acknowledgement LIABILITY WAIVER: THERE ARE NO WARRANTIES OF MERCHANTABILITY OR FITNESS EITHER EXPRESSED OR IMPLIED. The person/s or organization renting this Soft Play Equipment from "Petite Props N Playland LLC" will be held responsible and liable for any damage or injury occurring for any reason whatsoever. I have read the above agreement and fully understand and accept the conditions above. I am aware that while in my care I am fully responsible for the soft play equipment and will pay for any loss or damages that may occur. Lessee understands and acknowledges that soft play entails both known and unknown risks including, but not limited to, physical injury from falling, slipping, crashing, or colliding, emotional injury, paralysis, distress, damage, or death to any participant. Lessee agrees to indemnify and hold "Petite Props N Playland LLC" harmless from any claims, actions, suits, proceedings, costs, expenses, fees, damages, and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising because of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. Lessee hereby releases and holds harmless "Petite Props N Playland LLC" from injuries or damages incurred as a result of the use of the soft play equipment. "Petite Props N Playland LLC" cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. Lessee also agrees to indemnify and hold harmless "Petite Props N Playland LLC" from any loss, damage, theft, or destruction of the soft play equipment during the term of the rental and any extensions thereof. The renter desires to rent from Petite Props N Playland, equipment to be used by the renter, his/her guests, invites or other individuals while in renters possession. Renter understands that use of this soft play equipment may, by its nature cause injury or harm to renter, his/her guests, invites or other individuals. The renter does hereby freely, voluntarily, and without pressure executes this release under the following terms: 1. Waiver and Release: Renter understands and acknowledges that this release discharges Petite Props N Playland, from any liability or claim that the renter may have against Petite Props N Playland AND AFFILIATES with respect to any bodily injury, personal injury, illness, death, or property damage that may result from the renters use and possession of Petite Props N Playland equipment. Renter does hereby release and forever discharges and hold harmless Petite Props N Playland. and it's successors and assigns from any and all liability claims, and demands of whatever kind or nature, either in law or in equity, which arise or may hereafter arise from renters possession and use of Petite Props N Playland equipment. 2. Insurance: Renter understands that insurance for liability, health, and medical or disability coverage in any way related to the rental of equipment under this agreement is the sole responsibility of Renter. 3. Indemnification: Renter/Client agrees that he/she will indemnify and hold Petite Props N Playland harmless from any liability resulting from the use of Petite Props N Playland equipment by renter, his/hers assigns, heirs, guests, invites or other individuals utilizing the equipment while in renter's possession. By signing below I forfeit all rights to bring a suit against Petite Props N Playland AND AFFILIATES for any reason. In return I will also make every effort to obey safety precautions as listed in within and explained to me verbally, in efforts to keep the Petite Props N Playland experience positive, I have heard the safety rules and understand that I will ask for clarifications when needed.