Facts & Questions

Soft play involves using soft foam structures and surfaces to create a safe, fun, and stimulating environment for children. These areas allow kids to imagine, explore, and develop their gross motor skills.

Our soft play equipment is designed for children from crawling age up to 5 years old. Older children tend to be more active, so our soft play setup ensures that younger kids or toddlers can enjoy themselves safely without the risk of injury from older kids in the same space.

For Older Kids: We offer a larger bounce house as a separate setup, along with age appropriate activity workshops, speciality parties, and party rentals (movies, Teepees etc).

Our large Castle (13x13) is perfect for all ages- including adults!

We are delighted to provide a variety of services, including mobile soft playland areas, bouncy castles, ball pits, party prop rentals, custom party favors, cake toppers, bespoke custom parties for older children, and our newly introduced custom mobile activity workshops and movie equipment rentals! We are excited to collaborate with you to bring your vision to life 😊

We cover the different counties of Rochester, NY and can also travel up to Buffalo, Syracuse, and other towns within Upstate New York with added fee. We are working to increase our travel radius soon!

Please email us with any questions and we will work with you to figure out the best plan.

*Delivery Charges will apply. First 20 miles is a flat $50 with $1 per extra mile (one way).

Our playland & soft play rentals typically last for 4 hours. Extra hours can be added on for $50 for each additional hour. Last pickup time is 8pm.

Workshops, Bounce House and Movie Night Packages Time Varies.

You bet! We meticulously clean our equipment before and after each event. Our cleaning process includes steam cleaning, which sanitizes and removes allergens, along with the use of non-toxic cleaners. Every piece of equipment is thoroughly cleaned and sanitized before and after your event. We even wash each ball. We ask that you provide us with a clean surface area for set up to maintain the level of cleanliness.

No Problem! We can adjust our packages to fit your space and budget. Just provide us with your requirements, and we'll make sure everything fits perfectly.

Delivery charges apply. First 20 miles is a flat $50, with $1 per extra mile and includes set up and take down.

We manage the delivery, setup, and breakdown of the play area so full service with the fee! The setup and removal process takes approximately 45 minutes to 2 hours, depending on your specific request, and is not included in your booked time. Please keep this in mind when scheduling your venue. We kindly request an easily accessible parking space for loading and unloading, as well as a designated and clean area for the equipment. We'll handle everything else!

50% of the balance must be paid at the time of booking to hold your date (retainer). $100 is added as security/damage deposit on day of the party before setup (it can be paid seven days before as well). The date will not be held if retainer is not paid. The total balance is due seven days before the event. If the total balance is not paid, your event will be canceled, and no refunds will be given. We will contact you the week before your event to inform you of the remaining balance and provide setup/pickup times and any reminders.

We accept payments via cash, zelle, venmo, debit or credit cards.

NY State sales tax is applied. Outdoor events are subject to a $35 fee due to the extra equipment and cleaning that is needed for outdoor setups. We will only set up on flat, dry, clean surfaces such as dry concrete, grass and turf. We will not set up on rocks, dirt, sand, tall grass, mulch or any uneven or muddy surface due to the safety of the children. On day of the party- a $100 damage/security deposit is required. It will be returned after the party within 3 days once equipment has been inspected and is found to be in the same condition as before the party and not damaged in anyway. Further damage charges may apply.

$60 Cleaning fee will be charge for table or chair, backdrop, & prop rentals if glitter, paint, glue, etc. is found upon pickup.

Cancellations three weeks or more prior to an event will be granted; however, the retainer is nonrefundable. If the party is postponed, we will apply the retainer amount as a credit for a future event within the same year. Any personalized items must be paid for however- if a order was already placed.

We understand weather can be tricky! Our equipment cannot get wet. For outdoor events, you assume all weather-related risks. If it rains before your event is set up, we will work with you to find a suitable solution. We can set up indoors. All outdoor parties must have a indoor space designated as a backup at time of booking. If you cannot move your party indoors, we will reschedule your event. It is important to note that for safety reasons, we are unable to set up our bouncy castles in winds over 15 mph.

On Hot & Sunny days- all outdoor events will require a shaded area or canopy to protect the children and equipment from getting hot and or damaged from inclement weather. We offer canopy rentals also! Please note: Once the equipment is set up, no refunds will be issued- but we will work with you to reschedule based on mutual availability for the same year.

Yes. It is the client's responsibility to ensure that there is responsible adult supervision (18+) of the equipment and the children using it at all times. Please consider the appropriate ratio of children to adult guardians. A liability waiver must be signed along with the contract at the time of booking confirmation. Once we set up the play area and leave, the client is liable for any injury and/or damage to our equipment.